Managing Your Family Membership Settings
At any time, parents can make changes to family membership settings, including the duration of a membership, the number of child accounts included, and the billing information.
- To change your password, click the change link in the Password field of the Account overview section.
- To change to a different country's edition of IXL, click the change link in the Edition field of the Account overview section.
- If you have a yearly membership plan, you can change to a monthly plan by clicking the switch to monthly link in the Membership information section.
- If you have a monthly membership plan, you can change to a yearly plan by clicking the switch to yearly link in the Membership information section.
- To add more children to your membership, click the add link in the Membership information section.
- To remove children from your membership, click the remove link in the Membership information section.
Note: You must have at least one child user. If you only have one child in your membership, IXL does not display the Remove children option.
- If you have a monthly membership plan, you can temporarily suspend your plan by clicking the Put membership on hold link in the Membership information section.
- If you have a monthly membership plan that is currently on hold, you can restore your plan by clicking the Remove hold link in the Membership information section.
- To cancel your membership, click the Cancel membership link in the Membership information section.
- Edit your credit card information and billing address by clicking the edit link in the Billing details section.
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If you still have questions, contact us at 855-255-8800, or e-mail your question to help@ixl.com.
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