If IXL is unable to bill renewal to a credit card, your account will expire. You can continue to sign in to IXL, and parents can access the Account Management window and update the billing information, so that the membership can be reinstated. Until the membership is reinstated, your family cannot practice math or access progress reports, so be sure to renew right away!
If IXL does not receive payment for renewal of your subscription, it will expire. Until payment is received and your account is reinstated, neither teachers nor their students can practice math or access progress reports, so don't delay!
Need more help? If you still have questions, contact us at 855-255-8800, or e-mail your question to help@ixl.com.
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