Switching Family Users

With a family membership, you can switch to a different user account without signing out. However, it is important to note that children should only practice math when signed in to their own account, to ensure each child’s progress is accurately tracked.

To switch users, follow these steps:

When signed in to a family user account, click Switch user at the top of the main window.
Select a user.
If the system asks you for a secret word, enter it and click Enter.

Note: If a child forgets his secret word, the parent can sign in to retrieve it from the Profiles and settings window. If a parent forgets the secret word, click the Forgot secret word link. IXL will reset it and send the parent an e-mail with the information necessary to proceed.

Need more help? If you still have questions, contact us at 855-255-8800, or e-mail your question to help@ixl.com.