Membership FAQ

There is no need to purchase more than one membership. You can purchase access for multiple children within your family membership. Each child will have their own account that they can use to sign in and practice math. The program adapts to each child's skill level and will track their progress individually.

Pricing for family memberships starts at just $9.95/month or $79/year. Each additional child costs $2/month or $20/year. For more information or to purchase a family membership, go to http://www.ixl.com/membership/family/pricing and select your desired membership option to view pricing details.

We only offer trials for teachers. We don't offer them for family memberships because parents have the option of purchasing a monthly membership instead of committing to a full year. We do allow you to complete up to 20 questions per day for free, so that you can try us out before purchasing a membership.

IXL does not limit children to one grade level. With your membership, your children get access to all the grade levels available on the site!

Of course! IXL is not limited to users in the U.S. We have users in more than 150 countries. You can sign up directly on our website and make payment with your credit card. Our prices are in U.S. dollars, so your credit card company will convert the funds on your statement to your local currency, based on the exchange rate at that time.

If you live in Australia, Canada, Ireland, New Zealand, South Africa, or the United Kingdom, IXL offers a customized edition for your country. Prices for these customized editions are quoted in your local currency. You can learn more about international editions of IXL here.

All prices are in U.S. dollars. Your credit card company will convert the funds on your statement to your currency, based on the exchange rate at that time.

Yes, IXL.com is a secure website, so signing up with a credit card is safe. To protect the privacy of our customers, all information you enter is encrypted.

The easiest way to pay is via credit card here. We accept Visa, MasterCard, American Express, and Discover. If you do not have a credit card, please contact our Membership Services department at support@ixl.com for more information on alternate forms of payment.

The easiest way to purchase a membership is via credit card here. We do accept international credit cards, if you don't reside in the United States.

If you'd prefer to pay via PayPal, we can accept PayPal for annual memberships. For more information, please contact support@ixl.com.

To add a child to your membership, sign in to your IXL parent account, then go to the Membership tab and click the Account management link. From here, click Add children, make the appropriate selections, and click Confirm.

Yes, when you add a child to your membership, the cost will be adjusted to reflect the time remaining in your billing period.

To update your credit card information, sign in to your IXL parent account and go to the Membership tab, then click the Account management link. In the Billing details section, click Edit and make your changes. Please be sure to click Update when finished, so your changes are saved.

Unfortunately, we cannot apply payments from your monthly membership to your new yearly membership. When you switch to a yearly membership, the change takes effect after your current month ends. That way you will not lose the time you have already paid for.

To easily switch to a yearly membership, sign in to your IXL parent account and go to the Membership tab, then click the Account management link. From here, click Switch to a yearly membership.

Certainly! You can put your monthly membership on hold for up to 3 months. To put your membership on hold, sign in to your IXL parent account and go to the Membership tab, then click the Account management link. From here, click Put membership on hold.

You can easily cancel your membership at any time. Simply sign in to your IXL parent account and go to the Membership tab, then click the Account management link. From here, click Cancel membership. Be sure to click Submit to complete the cancellation. Your membership will remain active until your current billing period ends.

Unfortunately, we do not offer pro-rated refunds or credits for any partially used membership periods. You may cancel your IXL membership at any time. Once you have canceled your membership, your credit card will not be charged again. You will continue to have access to the program until the current billing period ends.

Yes, you can easily change the state standards that your account is aligned with at any time. Simply sign in to your parent account and click the Profile & settings link at the top of the page. From here, you can select your desired state in the State/Province section. Click Submit to save your changes. Your account will automatically align to the standards for the state you selected.