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How can we help?
What do I do if I forget my password?
What are the technical requirements for IXL?
What should I do if I forget my username?
How do I change my password?
How do I get an account for the IXL app?
View all 18 questions
How can I find a skill to work on?
How does the SmartScore work?
Can my students practice any grade level?
Is there audio available for additional support?
Is there a way to suggest skills to students?
View all 38 questions
What is the Real-Time Diagnostic?
How often should a student use the Real-Time Diagnostic?
What do the IXL Real-Time Diagnostic levels mean?
Is there audio support for the Real-Time Diagnostic?
From my teacher account, is there a way to suggest the Real-Time Diagnostic to my students?
View all 10 questions
How can I find an IXL Analytics report that best suits my needs?
How do I print an IXL Analytics report?
How do I export my students' scores?
How can I be sure IXL Analytics reflects my most recent data?
How can I use the Live Classroom report?
View all 7 questions
Teachers (Class rosters)
How do I access my roster?
How do I edit student info on my roster?
How do I add another student to my roster?
Can I change a student's username and password?
Can I print student usernames and passwords?
View all 12 questions
Parents (School has IXL)
My child has IXL through school; how do I get their sign-in information?
Do you have any resources to teach the material?
What resources do you offer to help me support my child at home?
View all 3 questions
Do the children in my membership receive access to all grade levels?
How do I add a child to my membership?
Does a membership include all of my children or do I need to purchase multiple memberships?
What subjects can I purchase on IXL?
How do I cancel my membership?
View all 19 questions
Classroom & school licenses
If I already have a classroom license, can I add more subjects?
Do students receive access to all grade levels?
Can students access IXL from home?
Can I get access to IXL for my students for at-home learning?
Can I purchase a classroom license for more than 25 students?
View all 20 questions
What do I do if I forget my administrator username or password?
How do I change my administrator password?
As an administrator, how do I set up teacher accounts?
As an administrator, how do I add new students to the master roster?
As an administrator, how do I edit student information on the master roster?
View all 10 questions
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