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At-home learning for parents
At-home learning for teachers
Teacher & school licenses
Can I get access to IXL for my child during school closures?
What resources do you offer to help me support my child at home?
My child has IXL through school; how do I get their sign-in information?
How can I find the right skills for my child to work on while school is closed?
Can I set assignments for my child to work on?
Do you have any resources to teach the lessons?
Can I get access to IXL for my students during school closures?
What resources do you offer to help me support my students at home?
How can I get log-in information to my students while they are at home?
Do you have any resources I can send home to the parents of my students?
How can I track what my students are doing from home?
How can I set assignments for my students to do at home?
Do you have any instructional materials to teach the lessons?
How can I message my students?
What do I do if I forget my password?
What are the technical requirements for IXL?
What should I do if I forget my username?
How do I change my password?
How do I get an account for the IXL app?
How can I change my profile icon?
Why can't I sign in?
How do I contact technical support?
What are LaunchCards and how do I use them?
What happens if someone in my family forgets their secret word?
How do I set up my iPad or iPhone's parental controls to allow access to IXL?
How do I change to another country's edition?
How do I switch users on a family account?
How do I cancel iTunes billing for IXL?
How do I renew my membership billed through iTunes?
How can I make sure my child uses their correct profile on our family account?
How do students sign in with a LaunchCard?
Why am I reaching a 10-question limit?
How can I find a skill to work on?
How does the SmartScore work?
Can my students practice any grade level?
Is there audio available for additional support?
Is there a way to suggest skills to students?
How do I earn certificates and awards?
Can I hide the timer?
Can I use IXL on an iPad or iPhone?
Is IXL aligned to any textbooks or standardized tests?
Is there an IXL Android app?
Do you have an app for Chromebooks?
Is there an IXL app for Kindles?
How do I assign a skill to students using Google Classroom?
How do I include fractions, exponents, and special characters in my answer?
Why do some of my skills have a yellow star next to them?
Is IXL aligned to the Common Core math and language arts standards?
What is the Challenge Zone?
What are IXL Recommendations?
Why is it so important to sign in before practicing?
How do I receive certificates by email?
Is there a way to hide the grade levels?
If I exit a skill before it is mastered, is all my work lost?
What do I do if I want to try out a different skill?
How does the practice timer work?
Where can I find certificates to print out?
How do I change which state's standards appear in my account?
How many questions are there?
Why is there more than one set of standards for my state?
Is there a way to share a skill on Facebook?
What happens when students get a question wrong?
Why are there yellow dots in the upper-right corner of some questions?
How can I see new skills and skill code updates?
What is the Real-Time Diagnostic?
How often should a student use the Real-Time Diagnostic?
What do the IXL Real-Time Diagnostic levels mean?
Is there audio support for the Real-Time Diagnostic?
How do I print my students' Real-Time Diagnostic results?
What subjects are available in the Real-Time Diagnostic?
Can I diagnose just one subject at a time in the arena?
What is the reading level in the Real-Time Diagnostic?
How can I find an IXL Analytics report that best suits my needs?
How do I print an IXL Analytics report?
How do I export my students' scores?
How can I be sure IXL Analytics reflects my most recent data?
How do I access my roster?
How do I edit student info on my roster?
How do I add another student to my roster?
Can I change a student's username and password?
Can I print student usernames and passwords?
Can I import students from Google Classroom to my IXL roster?
Do I have to use full first and last names for students in my roster?
Can I organize my students into classes and view IXL Analytics for individual classes?
Can students be on more than one teacher's roster?
Do the children in my membership receive access to all grade levels?
How do I add a child to my membership?
Does a membership include all of my children or do I need to purchase multiple memberships?
What subjects can I purchase on IXL?
How do I cancel my membership?
Can I add more subjects to my account?
How do I update my credit card information?
Can I add a subject to my membership for only one child and not the other?
Can I become a member if I live outside the U.S.?
If I cancel my membership, will I receive a refund?
If I switch to a yearly plan, can I apply my previous monthly payments to my new yearly membership?
If I add a child after my membership has started, will the cost for the additional child be prorated?
Can I add a subject to my membership in the middle of a billing cycle?
Do you accept any form of payment other than credit card?
Can I pay in a different currency?
Can I try a family membership before purchasing one?
If I already have a classroom license, can I add more subjects?
Do students receive access to all grade levels?
Can students access IXL from home?
Can I purchase a classroom license for more than 25 students?
Is a subscription active for a calendar year or a school year?
Can I purchase a license for just one subject?
How long does it take to activate my subscription after I place my order?
Is IXL available in other languages?
How do I use an activation key?
How can I get parents involved?
Do students have access to IXL over the summer?
Does IXL provide worksheets?
I don't have 25 students. Do you offer a smaller license?
Do you accept school purchase orders?
What does the first day of school setting do?
Why can’t I find my students’ practice in Analytics?
How can I message my students?
What do I do if I forget my administrator username or password?
How do I change my administrator password?
As an administrator, how do I set up teacher accounts?
As an administrator, how do I add new students to the master roster?
As an administrator, how do I edit student information on the master roster?
What Analytics reports are available for administrators?
As an administrator, how can I see the diagnostic growth for my school?
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